Senior Customer Service Advisor (Internal Only, Part Time)
- University of Nottingham
- United Kingdom, LND
- Jun 6, 2026
Job Description:
INTERNAL VACANCY
This vacancy is open to employees of the University of Nottingham only.
Senior Customer Service Adviser (Skills Training and Development)
University of Nottingham Libraries,â¯Student Supportâ¯
Location: The role holder will work across all campuses on a rota basis
Are you passionate aboutâ¯customer service and looking for a roleâ¯filled with variety and challenge, working in a multicultural community? We are looking for enthusiastic,â¯welcomingâ¯and customer-focussed people toâ¯joinâ¯ourâ¯frontline team.â¯We know that having colleagues from a wide range of backgrounds is key to a supportive workplace and even better services. We are particularly keen to receive applications from those underrepresented in Libraries in the UK, such as raciallyâ¯minoritisedâ¯people.â¯
Asâ¯a Senior Customer Service Adviser (Skills Training & Development) you willâ¯take day-to-day responsibility for delivery of high-quality frontline services.â¯Working flexibly, you will manage the efficient running of services at our libraries, ensuring they are safe and inclusive for all. You will work directly with customers, staffing enquiry desks on a rota basis, and will ensure teams deliver a warm welcome andâ¯great experienceâ¯to customers – in person and virtually.â¯You willâ¯need to work independently at times,â¯prioritisingâ¯and managingâ¯your workloadâ¯effectively,â¯whilstâ¯workingâ¯with colleagues across University of Nottingham Libraries.
As well as these frontline duties, you will have Skills Training & Development as your focus area (50% of your role). You will create resources to support customers in using Libraries, and library staff in delivering excellent customer service. You will deliver training to new team members, and work with the Learning Development team to help deliver an information, academic, and digital skills programme to support teaching and learning. You will create and update FAQs, ensuring staff and customers have access to accurate answers to common queries.
We are committed toâ¯providingâ¯competitive employment packages that support your well-being and help you reach your full potential. You will have access to a benefits package, including fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and pension scheme.â¯â¯â¯
Don’t meet every requirement? Studies show candidates who identify as part of the Global Majority or are racially minoritised are less likely to apply unless they meet every requirement. Within Libraries, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate.â¯â¯
This is a permanent position.â¯Total hours of work per week are 27.5, worked Mon. 1pm-7pm, Tue. 9am-5pm, Wed. & Thu. 1pm-7pm, Fri. 9am-1pm.
Some training may occur outside these hours, and you will also work one public holiday/University Closure Day per year.
Informal enquiries may be addressed to Anna Pelekanou [email protected].
Applications sent directly to this email address will not be accepted.
#LI-DNI
#INT
Closing Date: 21 Jun 2026
Category: Internal Only
Job ID:
Location:
Job Views:
Job Description:
INTERNAL VACANCY
This vacancy is open to employees of the University of Nottingham only.
Senior Customer Service Adviser (Skills Training and Development)
University of Nottingham Libraries,â¯Student Supportâ¯
Location: The role holder will work across all campuses on a rota basis
Are you passionate aboutâ¯customer service and looking for a roleâ¯filled with variety and challenge, working in a multicultural community? We are looking for enthusiastic,â¯welcomingâ¯and customer-focussed people toâ¯joinâ¯ourâ¯frontline team.â¯We know that having colleagues from a wide range of backgrounds is key to a supportive workplace and even better services. We are particularly keen to receive applications from those underrepresented in Libraries in the UK, such as raciallyâ¯minoritisedâ¯people.â¯
Asâ¯a Senior Customer Service Adviser (Skills Training & Development) you willâ¯take day-to-day responsibility for delivery of high-quality frontline services.â¯Working flexibly, you will manage the efficient running of services at our libraries, ensuring they are safe and inclusive for all. You will work directly with customers, staffing enquiry desks on a rota basis, and will ensure teams deliver a warm welcome andâ¯great experienceâ¯to customers – in person and virtually.â¯You willâ¯need to work independently at times,â¯prioritisingâ¯and managingâ¯your workloadâ¯effectively,â¯whilstâ¯workingâ¯with colleagues across University of Nottingham Libraries.
As well as these frontline duties, you will have Skills Training & Development as your focus area (50% of your role). You will create resources to support customers in using Libraries, and library staff in delivering excellent customer service. You will deliver training to new team members, and work with the Learning Development team to help deliver an information, academic, and digital skills programme to support teaching and learning. You will create and update FAQs, ensuring staff and customers have access to accurate answers to common queries.
We are committed toâ¯providingâ¯competitive employment packages that support your well-being and help you reach your full potential. You will have access to a benefits package, including fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and pension scheme.â¯â¯â¯
Don’t meet every requirement? Studies show candidates who identify as part of the Global Majority or are racially minoritised are less likely to apply unless they meet every requirement. Within Libraries, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate.â¯â¯
This is a permanent position.â¯Total hours of work per week are 27.5, worked Mon. 1pm-7pm, Tue. 9am-5pm, Wed. & Thu. 1pm-7pm, Fri. 9am-1pm.
Some training may occur outside these hours, and you will also work one public holiday/University Closure Day per year.
Informal enquiries may be addressed to Anna Pelekanou [email protected].
Applications sent directly to this email address will not be accepted.
#LI-DNI
#INT
Closing Date: 21 Jun 2026
Category: Internal Only
Posted:
