Second Line Support Technician
- University of Leeds
- United Kingdom, ENG
- Jun 18, 2026
Job Description:
Three roles available: One ongoing and two 18 month fixed term contracts
This role is available to current employees within IT Services at the University of Leeds only
This role will be based on the university campus. We are also open to discussing flexible working arrangements.
The University of Leeds is one of the top 80 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.
As we embark on an ambitious Digital Transformation, we are investing in our IT service that is key to developing our learning and research capability as we strive to collaborate across the globe, tackling global issues. As part of the Field Services Team you will be part of a busy team dealing with requests, incidents and technical change directed to IT Services. You will work with a diverse range of customers, technologies and devices across the University, responding to support requests and finding solutions to IT issues. With a professional approach and excellent customer service and communication skills you will play a key role in ensuring users can access core IT services.
With experience of providing first and second line support in a busy and diverse IT environment, you will have experience of using and supporting Windows and/or Mac and Linux client operating systems on desktop, laptop, tablet and other mobile devices. You will be responsible for responding to more complex queries, requests and issues. You will be able to work autonomously, managing your own workload and supporting colleagues by providing advice, guidance, mentoring and training as appropriate.
To explore the post further or for any queries you may have, please contact:
Chris Holland, Customer Support Manager
Email: [email protected]
Closing Date: 01 Jul 2026
Section: Technical Support
Salary: £29,588 to £33,002 per annum
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Job Description:
Three roles available: One ongoing and two 18 month fixed term contracts
This role is available to current employees within IT Services at the University of Leeds only
This role will be based on the university campus. We are also open to discussing flexible working arrangements.
The University of Leeds is one of the top 80 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.
As we embark on an ambitious Digital Transformation, we are investing in our IT service that is key to developing our learning and research capability as we strive to collaborate across the globe, tackling global issues. As part of the Field Services Team you will be part of a busy team dealing with requests, incidents and technical change directed to IT Services. You will work with a diverse range of customers, technologies and devices across the University, responding to support requests and finding solutions to IT issues. With a professional approach and excellent customer service and communication skills you will play a key role in ensuring users can access core IT services.
With experience of providing first and second line support in a busy and diverse IT environment, you will have experience of using and supporting Windows and/or Mac and Linux client operating systems on desktop, laptop, tablet and other mobile devices. You will be responsible for responding to more complex queries, requests and issues. You will be able to work autonomously, managing your own workload and supporting colleagues by providing advice, guidance, mentoring and training as appropriate.
To explore the post further or for any queries you may have, please contact:
Chris Holland, Customer Support Manager
Email: [email protected]
Closing Date: 01 Jul 2026
Section: Technical Support
Salary: £29,588 to £33,002 per annum
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