Visitor Services Associate
- Sunderland University
- United Kingdom, TWR
- Jun 23, 2026
Job Description:
Job Title: Visitor Services Associate
Department: Student Support
Location: London, Canary Wharf
Contract Type: Permanent, Full Time
Salary Range: £27,549 to £32,031 per annum
Closing Date: midnight on 28th June 2026
Role overview
We are seeking a proactive and customer-focused individual to join the University of Sunderland in London as a Visitor Services Associate.
This role provides a key front-of-house presence, acting as the first point of contact for students, staff and visitors, delivering a responsive, professional and welcoming service.
The successful candidate will bring excellent customer service skills, strong communication abilities and the confidence to manage a busy reception environment, ensuring a high-quality experience for all stakeholders.
Key Responsibilities
- Deliver a professional and welcoming front-of-house service to all visitors
- Provide accurate information and resolve queries or escalate where needed
- Manage reception operations, including visitor flow and maintaining a professional environment
- Support building access and security processes
- Maintain accurate records and update systems in a timely manner
- Support key student activities and work collaboratively with internal teams
Essential Requirements
- Experience in a customer-facing environment delivering high-quality service
- Strong communication and interpersonal skills
- Ability to manage competing demands in a busy environment
- Good IT skills, including Microsoft Office and systems use
- Strong organisational skills with attention to detail and reliability
Desirable
- Experience in a higher education or similar environment
- Experience supporting events or student-focused activities
About us
Based in Canary Wharf, the University of Sunderland in London is a dynamic campus delivering year‑round education with multiple student intakes. Our professional services teams play a vital role in supporting student success.
What we offer
- Four‑day working week pilot (32 hours, no reduction in pay)
- Competitive pension scheme
- Generous annual leave and closure days
- Training and development opportunities
- Season ticket loan
- Cycle to Work and Electric Car schemes
- Modern Canary Wharf campus
- Living Wage Employer
- Please note that this role is fully office‑based, so you would be working onsite each day.
How to apply
Apply via our e‑recruitment platform.
For an informal discussion, contact: Nicholas Grimbas, Student Support Manager (Governance & Operations) via [email protected].
Closing Date: 28 Jun 2026
Team: Support
Salary: £27,549 to £32,031 per annum
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Job Description:
Job Title: Visitor Services Associate
Department: Student Support
Location: London, Canary Wharf
Contract Type: Permanent, Full Time
Salary Range: £27,549 to £32,031 per annum
Closing Date: midnight on 28th June 2026
Role overview
We are seeking a proactive and customer-focused individual to join the University of Sunderland in London as a Visitor Services Associate.
This role provides a key front-of-house presence, acting as the first point of contact for students, staff and visitors, delivering a responsive, professional and welcoming service.
The successful candidate will bring excellent customer service skills, strong communication abilities and the confidence to manage a busy reception environment, ensuring a high-quality experience for all stakeholders.
Key Responsibilities
- Deliver a professional and welcoming front-of-house service to all visitors
- Provide accurate information and resolve queries or escalate where needed
- Manage reception operations, including visitor flow and maintaining a professional environment
- Support building access and security processes
- Maintain accurate records and update systems in a timely manner
- Support key student activities and work collaboratively with internal teams
Essential Requirements
- Experience in a customer-facing environment delivering high-quality service
- Strong communication and interpersonal skills
- Ability to manage competing demands in a busy environment
- Good IT skills, including Microsoft Office and systems use
- Strong organisational skills with attention to detail and reliability
Desirable
- Experience in a higher education or similar environment
- Experience supporting events or student-focused activities
About us
Based in Canary Wharf, the University of Sunderland in London is a dynamic campus delivering year‑round education with multiple student intakes. Our professional services teams play a vital role in supporting student success.
What we offer
- Four‑day working week pilot (32 hours, no reduction in pay)
- Competitive pension scheme
- Generous annual leave and closure days
- Training and development opportunities
- Season ticket loan
- Cycle to Work and Electric Car schemes
- Modern Canary Wharf campus
- Living Wage Employer
- Please note that this role is fully office‑based, so you would be working onsite each day.
How to apply
Apply via our e‑recruitment platform.
For an informal discussion, contact: Nicholas Grimbas, Student Support Manager (Governance & Operations) via [email protected].
Closing Date: 28 Jun 2026
Team: Support
Salary: £27,549 to £32,031 per annum
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