Receptionist

The University of Surrey has a large, mainly Freehold, Estate in Guildford of more than 300 buildings, comprising approximately 382,000 m2 and 395 hectares, focused on two Campuses on either side of the A3. Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.

The Role

The Surrey Research Park at the University of Surrey is seeking a dedicated Receptionist to join our facilities Management team. This role is essential in ensuring in person interface with our tenants and their guests and the smooth operation and maintenance of our research park facilities, providing exceptional support to our tenants and visitors.

Key Responsibilities:

1. To undertake front of house duties, including a welcoming, efficient, helpful and informative first point of contact for all users of the reception and to assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible. Answer all incoming switchboard calls as per agreed service levels providing information to the caller and transfer the call to the appropriate source as required.
2. To ensure the reception area is tidy and presentable, with all marketing materials up to date and on display.
3. To undertake general office duties, including correspondence, emails, filing, switchboard and visitor registration, to ensure the smooth running of the reception area.
4. Unlocking and locking building
5. Internal comms to all tenants to STC and SRP
6. Fire Warden duties including managing alarm process
7. Managing post deliveries /collections and record keeping
8. Manging meeting room bookings and queries
9. Parking Permit printing for STC register management
10. Key management and key registry

In Return:

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:

• Competitive Salary
• Excellent Employer Pension Contribution
• Generous Annual Leave Allowance
• Salary Sacrifice benefits
• Flexible Working Opportunities
• Access to world-class facilities at discounted rates
• On-site parking, cafes, restaurants and coffee shops

Further Information

To apply please upload a CV and cover letter.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

Closing Date: 16 Oct 2024

Area: Operate Surrey

Salary: £24,500 to £26,000 per annum