Administrator (Internal only)

INTERNAL VACANCY

This vacancy is open to employees of the University of Nottingham only.

If you are looking for the first or next step in your career, this is an exciting opportunity to join the Registry and Academic Affairs department, and we look forward to hearing from you. We are seeking to recruit 2 positions. Further information surrounding the work we do; our teams and our mission and goal is available here.

What will you be doing?

As an administrator, you will follow established processes to provide high quality support to students and academics across the University. Please see the job description / role profile form for further details of the activities you will undertake.

What qualities are we looking for?

• Enthusiastic and self-motivated
• Excellent organisation and accuracy skills
• Collaborative team worker but is also able to work independently

As part of our Frontline Services team, you will work in a dedicated, customer-facing team, based across one of our six Student Service Centres. The focus of your role will be delivering a high-quality service to support students throughout their time at the university. You will provide cover across a range of services, which will include you supporting students on our live chat, through virtual appointments, on our CRM system, or in person, depending on what the student needs.

As a member of our Customer Service team, you will be motivated to deliver high standards of service, and you will be required to be on campus for 100% of the time to support the in-person student experience. Work patterns tend to fall between 09:00 to 17:00 Monday to Friday and these are permanent, full-time posts (36.25 hours). Job share arrangements may be considered.

Why work with us?

At the University of Nottingham, we are committed to providing generous employment packages whilst supporting the well-being of our staff to help them reach their full potential, for further information and detail on benefits, please click here.

Informal enquiries may be addressed to Business Operations, email [email protected]. Please note that applications sent directly to this email address will not be accepted.

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Learn more about the university commitment to Equality, Diversity and Inclusion.

We are delighted to share that we are the first university to have achieved Athena Swan Gold Award.

We want you to succeed in our recruitment process and have published Candidate Guidance for you to access information and support on application and interview process.

We offer a range of benefits, visit Your Benefits website to learn what we can offer you.

We welcome applications from UK, Europe and from across the globe and we want to make your transition to living in the UK as smooth as possible. Visit the Moving to Nottingham page to find out more.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.

Closing Date: 06 Nov 2024
Category: Administrative, Professional and Managerial (APM)