Helpdesk Operator

We are looking for an enthusiastic and motivated individual to join the Estates Helpdesk Team at the University of Nottingham. You will be working in a busy fast paced environment and will be responsible for processing large amounts of works requests using our Facilities Management System. You will be the first point of contact for a wide range of customers from Departments across all of our university sites and will provide excellent customer service at all times.

The successful candidate will answer telephone calls, respond to emailed enquiries and will process online works requests liaising with departmental managers to ensure works are carried out successfully. You will also be required to maintain accurate database records and liaise with internal stakeholders to resolve emergency issues as required.

Candidates should have relevant vocational qualifications NVQ Level 2/3 or equivalent with some relevant work experience or have substantial work experience gained within a similar role and have excellent attention to detail with the ability to produce accurate work. You will also be able to work in a fast paced environment and be able to deal with large amounts of enquiries. You should also have a good working knowledge of Office 365 in particular Microsoft Word, Outlook, Teams and Excel and have excellent customer service skills.

This role is available on a permanent basis. Hours of work are full time, 36.25 per week, worked mainly Monday to Friday between 8.45am and 5.00pm. Flexibility will be required. Job share arrangements may be considered.

Further details regarding the duties for the post can be found on the attached job role profile.

The University of Nottingham are committed to providing competitive employment packages whilst supporting the well-being of our staff to help them reach their full potential. We strive to provide a range of benefits and rewards, including leading fitness and health facilities, staff discounts and travel schemes. We also offer an excellent holiday allowance of 26 days plus additional university closure days and bank holidays.

All of our vacancies are available to view at:

https://www.nottingham.ac.uk/jobs/home.aspx

Informal enquiries may be addressed to David Butler, email [email protected]. Please note that applications sent directly to this email address will not be accepted. Please quote ref. NHE450524

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Learn more about the university commitment to Equality, Diversity and Inclusion.

We are delighted to share that we are the first university to have achieved Athena Swan Gold Award.

We want you to succeed in our recruitment process and have published Candidate Guidance for you to access information and support on application and interview process.

We offer a range of benefits, visit Your Benefits website to learn what we can offer you.

We welcome applications from UK, Europe and from across the globe and we want to make your transition to living in the UK as smooth as possible. Visit the Moving to Nottingham page to find out more.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.

Closing Date: 03 Dec 2024
Category: Administrative, Professional and Managerial (APM)