Receptionist

If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy diplomacy and patience this role could be ideal for you. Join our team, providing a friendly, helpful and informative reception service to students, staff and external visitors.

For much of your shift you will be the sole receptionist and therefore it is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. When the students go home in vacation periods Kent Hospitality operates Conference/Bed and Breakfast facilities, so our reception services vary throughout the year to accommodate this.

Typical shifts patterns are 08:00-16:00 or 12:00-20:00 on a rota basis.

As Receptionist you can expect to be involved in:

Confidently resolving all initial enquiries from students, staff, residents, and others

Issuing keys and maintain/monitor the security of them in line with procedure

Programming student and vacation guest bedroom key cards using access control software

Acting as the central reception point for deliveries, sorting and collecting post, taking, and passing on urgent messages, reporting room defects and taking payments

Using our software module to search for and communicate with residential students by email and check students or vacation guests in and out.

What will you bring to the role?

GCSE grade 4/C or above in English and Maths or equivalent

Experience of working in a busy and demanding front facing customer service environment providing excellent customer care

The ability to demonstrate experience handling difficult and unexpected situations

A high level of IT skill and familiarity.

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)

• Excellent pension scheme with generous employer contributions

• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact [email protected] quoting reference number CS-334-25

Closing Date: 27 Jan 2025

Section: Administrative

Salary: £21,543 to £22,681 per annum