Front of House Supervisor

If you have experience of supervising staff in an entertainment environment and excellent customer service skills, this part time role (16 hours per week) provides an excellent opportunity for you. We are recruiting a Front of House Supervisor to supervise the public attending and participating in Gulbenkian activities. You will ensure that safety and customer care have the highest priority at all times.

You will enjoy a fast-paced dynamic environment, leading by example to influence and inspire your team to consistently deliver above expectations. You will have a strong eye for detail and be able to think decisively and effectively on your feet.

The work is mostly evenings, including weekends but daytime cover and bank holiday working will be required. Gulbenkian can be operational for seven days a week. Flexible team working is a requirement of the post.

As Front of House Supervisor you can expect to be involved in:

• Provide guidance, support and supervision to your staff
• Ensure the safety and customer care of the public engaging in Gulbenkian activity, regularly secure the building, follow Health and Safety and Cash Handling policies and procedures
• Deliver Gulbenkian customer values ‘Welcoming & engaging everybody, behaving professionally & keeping informed, staying attentive & taking the initiative’

What will you bring to the role?

• GCSE English and Maths grade C/4 and above or equivalent
• Experience of working with the public and providing excellent customer service
• Experience of supervising staff within an entertainment environment
• Excellent IT skills and the ability to work under pressure and meet tight deadlines
• Able to work unsociable and flexible hours

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

Gulbenkian is the University of Kent’s Arts Centre offering innovative, engaging and high quality arts activity for the public, staff and students. It provides a key role in delivering the University commitment to public engagement and has a particular focus on the creative empowerment of children and young people. For further details, please visit: www.kent.ac.uk/gulbenkian

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact [email protected] quoting reference number CSF-1029-24.

Closing Date: 16 Feb 2025

Section: Operational

Salary: £21,543 to £22,681 per annum pro rata