Customer Services Assistant

We have an exciting opportunity to join the Front of House Team at Hartley Library as a Customer Services Assistant on the Highfield Campus. If you are the successful candidate you will deliver a high quality and professional customer service to everyone who interacts with any of our Library services. You will form part of the University Library Enquiries team where you will answer customer queries in person, over the phone and in an online environment. You will be expected to move between sites if required.

Salary is between £24,600 - £26,038 pro rata per annum. As the successful candidate you will be entitled to 20 days annual leave per year (pro rata) plus University Closure Days, a contributory pension scheme and a structured training programme are also some of the benefits of this role.

This position is being offered on a part-time (19.5 hours per week), permanent basis.

The following shift pattern is available:

Friday - Sunday 13:45 – 20:15

Previous unsuccessful applicants for this post need not apply.

Candidates who are invited to interview will be asked to undertake an IT skills and comprehension test prior to attending interview.

If you would like more information about the role please contact Julie Richards, Front of House Manager ([email protected]) or Karin Jazosch, Customer Services Manager ([email protected]).

Closing Date: 30 Jan 2025

Section: Management, Specialist & Administrative

Salary: £24,600 to £26,038 Pro rata per annum
Part Time Permanent (19.5 hours per week)