Upgrade Pathway Coordinator
- University of Southampton
- United Kingdom, LND
- Jul 13, 2026
Job Description:
USAIS – Upgrade Pathway Coordinator
Join the University of Southampton Auditory Implant Service (USAIS) as an Upgrade Pathway Coordinator and make a meaningful impact on the lives of cochlear implant and auditory implant patients. We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.
USAIS is a nationally recognised centre of excellence, providing specialist assessment, surgical intervention, and lifelong support for individuals with auditory implants. Our team is passionate about enhancing quality of life through cutting-edge technology and holistic care.
About the role:
- Location: University of Southampton Highfield Campus, Building 19
- Working hours: Monday to Friday 9am-5pm
Job Purpose:
- To work with the Clinic Operational and Assistant Manager, Team Leaders and clinical staff, to ensure effective management of University of Southampton Auditory Implant Service (USAIS) patients through the Cochlear Implant (CI) & Bone Conduction Hearing Implant (BCHI) Upgrade Pathway
What you will do:
- Manage and coordinate the purchase of newly implanted CI & BCHI patients processor technology
- Be responsible for ensuring every 5 years, patients progress through the upgrade pathway to replace their processor equipment with the latest technology
- Liaise with Clinical Team Leaders to manage and prioritise a high-volume caseload of upgrade patients, ensuring appropriate sequencing in line with clinical requirements, patient readiness, equipment availability, and service capacity
- Ensure accurate and timely ordering of equipment through NHS Supply Chain (NHSSC), to align with patient upgrade due dates, monitor and track order status & delivery dates
- Goods receipt, unpack and prepare the processor kit and accessories for the patient appointment
What you will bring:
- Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment – including NHSSC and Patient Administration System (PAS)
- Strong communication skills are essential, with a proven ability to prioritise and manage a busy workload
- Excellent attention to detail, record keeping skills and maintenance of confidentiality for all data & patient information
- Strong teamwork skills and the ability to build positive working relationships
- Ability to thrive and support colleagues in a busy, noisy working environment
Special requirements:
- The maintenance of confidentiality in information and data management is mandatory & ability to cross-check data from multiple sources, with excellent attention to detail and accuracy
Working at UoS:
- We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment
- Enjoy a generous holiday allowance and additional university closure days
- We support flexible working arrangements.
- For more information about USAIS, visit our website.
Informal Enquiries:
Contact Cath Grimer 02380 593522 or [email protected]
Working at the University of Southampton:
Check out the staff benefits and why you should join us at The University of Southampton.
*An standard DBS check is required for this role.
Closing Date: 10 Aug 2026
Section: Management, Specialist & Administrative
Salary: £27,319 to £30,378 per annum
Full Time Permanent
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Job Description:
USAIS – Upgrade Pathway Coordinator
Join the University of Southampton Auditory Implant Service (USAIS) as an Upgrade Pathway Coordinator and make a meaningful impact on the lives of cochlear implant and auditory implant patients. We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.
USAIS is a nationally recognised centre of excellence, providing specialist assessment, surgical intervention, and lifelong support for individuals with auditory implants. Our team is passionate about enhancing quality of life through cutting-edge technology and holistic care.
About the role:
- Location: University of Southampton Highfield Campus, Building 19
- Working hours: Monday to Friday 9am-5pm
Job Purpose:
- To work with the Clinic Operational and Assistant Manager, Team Leaders and clinical staff, to ensure effective management of University of Southampton Auditory Implant Service (USAIS) patients through the Cochlear Implant (CI) & Bone Conduction Hearing Implant (BCHI) Upgrade Pathway
What you will do:
- Manage and coordinate the purchase of newly implanted CI & BCHI patients processor technology
- Be responsible for ensuring every 5 years, patients progress through the upgrade pathway to replace their processor equipment with the latest technology
- Liaise with Clinical Team Leaders to manage and prioritise a high-volume caseload of upgrade patients, ensuring appropriate sequencing in line with clinical requirements, patient readiness, equipment availability, and service capacity
- Ensure accurate and timely ordering of equipment through NHS Supply Chain (NHSSC), to align with patient upgrade due dates, monitor and track order status & delivery dates
- Goods receipt, unpack and prepare the processor kit and accessories for the patient appointment
What you will bring:
- Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment – including NHSSC and Patient Administration System (PAS)
- Strong communication skills are essential, with a proven ability to prioritise and manage a busy workload
- Excellent attention to detail, record keeping skills and maintenance of confidentiality for all data & patient information
- Strong teamwork skills and the ability to build positive working relationships
- Ability to thrive and support colleagues in a busy, noisy working environment
Special requirements:
- The maintenance of confidentiality in information and data management is mandatory & ability to cross-check data from multiple sources, with excellent attention to detail and accuracy
Working at UoS:
- We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment
- Enjoy a generous holiday allowance and additional university closure days
- We support flexible working arrangements.
- For more information about USAIS, visit our website.
Informal Enquiries:
Contact Cath Grimer 02380 593522 or [email protected]
Working at the University of Southampton:
Check out the staff benefits and why you should join us at The University of Southampton.
*An standard DBS check is required for this role.
Closing Date: 10 Aug 2026
Section: Management, Specialist & Administrative
Salary: £27,319 to £30,378 per annum
Full Time Permanent
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