Lakeside Team Leader
- University of Surrey
- United Kingdom, SRY
- Jul 15, 2026
Job Description:
The Lakeside Coffee Shop is looking for an enthusiastic and motivated Team Leader to join our team. (This is a fulltime, permanent position)
This is an exciting opportunity to work within a busy and fast paced environment at the heart of the University, supporting the day-to-day operation of our popular coffee shop whilst helping to deliver an excellent customer experience for students, staff and visitors.
The successful candidate will play a key role in leading shifts, supporting the wider front of house team and ensuring high standards of service, presentation and operational consistency are maintained at all times. The role will predominantly be based within the coffee shop, however there will also be opportunities to cross train within our restaurant and events operation, supporting a wide range of University functions and hospitality events when required.
Key Responsibilities
Lead and support front of house operations within the coffee shop
Deliver exceptional customer service and maintain high operational standards
Support and supervise student staff during shifts
Assist with stock control, opening and closing procedures and daily operations
Work collaboratively with the wider Lakeside team across restaurant and events operations
Help maintain a welcoming and professional environment for all customers
What We’re Looking For
A passion for customer service excellence
Strong communication and teamwork skills
Previous hospitality or supervisory experience preferred
Ability to work in a busy and dynamic environment
Positive attitude with a proactive and flexible approach
If you are passionate about hospitality, enjoy working with people and are excited by the opportunity to work in a unique University environment, we would love to hear from you.
How to Apply
Please make your application on the University website. Applications should include a CV.
Interested candidates can contact Alicia Joyner [email protected] for an informal discussion.
In addition to the salary, you will receive a generous annual leave entitlement and excellent development opportunities. The benefits package includes an award-winning pension scheme and childcare assistance.
The University of Surrey reserves the right to close this vacancy early or extend based on Volume and Calibre of applications.
Closing Date: 28 Jul 2026
Area: Operational Services
Salary: £24,685 to £26,707 per annum
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Job Description:
The Lakeside Coffee Shop is looking for an enthusiastic and motivated Team Leader to join our team. (This is a fulltime, permanent position)
This is an exciting opportunity to work within a busy and fast paced environment at the heart of the University, supporting the day-to-day operation of our popular coffee shop whilst helping to deliver an excellent customer experience for students, staff and visitors.
The successful candidate will play a key role in leading shifts, supporting the wider front of house team and ensuring high standards of service, presentation and operational consistency are maintained at all times. The role will predominantly be based within the coffee shop, however there will also be opportunities to cross train within our restaurant and events operation, supporting a wide range of University functions and hospitality events when required.
Key Responsibilities
Lead and support front of house operations within the coffee shop
Deliver exceptional customer service and maintain high operational standards
Support and supervise student staff during shifts
Assist with stock control, opening and closing procedures and daily operations
Work collaboratively with the wider Lakeside team across restaurant and events operations
Help maintain a welcoming and professional environment for all customers
What We’re Looking For
A passion for customer service excellence
Strong communication and teamwork skills
Previous hospitality or supervisory experience preferred
Ability to work in a busy and dynamic environment
Positive attitude with a proactive and flexible approach
If you are passionate about hospitality, enjoy working with people and are excited by the opportunity to work in a unique University environment, we would love to hear from you.
How to Apply
Please make your application on the University website. Applications should include a CV.
Interested candidates can contact Alicia Joyner [email protected] for an informal discussion.
In addition to the salary, you will receive a generous annual leave entitlement and excellent development opportunities. The benefits package includes an award-winning pension scheme and childcare assistance.
The University of Surrey reserves the right to close this vacancy early or extend based on Volume and Calibre of applications.
Closing Date: 28 Jul 2026
Area: Operational Services
Salary: £24,685 to £26,707 per annum
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